In New York, a new law mandates that Internet Service Providers (ISPs) with over 20,000 customers offer affordable broadband plans: $15 for at least 25Mbps or $20 for at least 200Mbps, inclusive of all fees and taxes. Despite this, Optimum, a major ISP, initially failed to comply. William O’Brien, a SNAP participant, was paying $111.20 monthly for broadband, including various fees. When he tried to switch to the mandated low-income plan, Optimum denied his request. After intervention by a news outlet, Optimum admitted the error, but O’Brien was rejected again. Only after further pressure did Optimum correct the issue and update their marketing materials, which previously excluded current and recently disconnected customers from the plan, contrary to the law’s stipulations.
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