The J.D. Power 2025 U.S. Healthcare Digital Experience Study shows that health insurance members primarily use plan websites and mobile apps for communication. However, the digital experience in healthcare lags behind other industries. In the commercial member health plan category, Cigna Healthcare ranked highest in satisfaction, followed by Kaiser Foundation Health Plan and Centene. UPMC Health Plan led in satisfaction among Medicare Advantage plans, with UnitedHealthcare and Cigna Healthcare ranking second and third, respectively. Blue Cross Blue Shield of Massachusetts, HCSC, Highmark, and CareFirst underperformed in the commercial category, while Highmark also underperformed in the Medicare Advantage sector. The study found that members who had an excellent mobile app experience are twice as likely to continue using the app compared to those with a poor experience. Younger generations use apps more frequently, but adoption is increasing among boomers and pre-boomers. Members interacting with their health plan’s mobile app report higher overall satisfaction than those using phone or website interactions.
Everest
@useeverestapp
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Apr 16 Make every ride a memorable experience with Everest, no need to do basic.Download the Everest app now to get started.
Emily
@emjb53
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Apr 14 Downloaded this app & have never been more entertained in my life
Miracle of Mind
@miraclemindapp
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Mar 5 Is meditation only about peace, tranquility, and a break from daily stress? With Miracle of Mind, meditation is not an escape from life, but an explosive experience of life’s depth. Don’t just sit there – Let’s Boom!Available on App Store and Google Play Store.
Kendex
@kendex216
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Apr 12 Have downloaded the app and I can tell you that the user experience is top notch. It’s not only about getting paid with app for every single review made, but the simplicity of the app is what I like. Keep up the good works
@weRate_Official
Luvo Wellness App
@luvo_app
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Apr 12 We believe your life is a priceless gem. We want to help you live a happy and a satisfying life and we that by offering simple, effective, and lasting solutions to the problems of sickness, unhappiness, and mediocrity. Download our free app and start living your best life.
#boost
Obasa Olorunfemi
@extrafemi
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Apr 14 Your opinion matters! Share reviews for the things you love (or don’t love) on the Reviews App and help others make informed choices. Start now!
https://medium.com/@obasaolorunfemi/introducing-reviewsapp-a-new-way-to-collect-feedback-from-anyone-to-anyone-8e8f5bb2752d…#ReviewIt #UserFeedback #ReviewsApp
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