AI agents on platforms like Wealthsimple use large language models (LLMs) to understand and respond to user queries with high accuracy. These models enable the AI to engage in conversational support sessions, similar to ChatGPT. However, AI agents go beyond general-purpose chatbots by incorporating domain-specific knowledge. For instance, when asked about interest rates, Wealthsimple’s AI agent provides information tailored to its products, achieving a 90% accuracy rate in delivering relevant and precise answers. This specialized knowledge ensures that responses are not only conversational but also highly relevant to the platform’s offerings, enhancing user experience by focusing on pertinent information.
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